Support
Most questions are answered below. If something still looks wrong, get in touch and include what you were doing and roughly when.
Frequently asked
- I can't sign in
- Use the email address you registered with, and reset your password from the sign-in screen if you are unsure. If you created your account with Google sign-in, keep using Google. If a session stops working, sign out and sign in again — that clears an expired session.
- I signed up but nothing arrived
- Account confirmation emails can take a few minutes and sometimes land in spam. If the address was mistyped, create the account again with the correct email.
- Where did my prediction go?
- Open predictions appear on your dashboard until the round closes; settled ones move to History with the result and the VXC change. Results also arrive as notifications.
- My prediction settled as VOID
- A round is voided when it cannot be settled fairly — for example a market-data interruption. Your VXC committed is restored and the round is not counted as a win or a loss.
- Can I close a Position early?
- An open Position can be closed before the round ends when Close is available. Its Close Value is based on the current market state. Once closed, that Position is final. You may open a new Position afterward under the current room rules.
- What is VXC?
- VXC is a virtual in-game credit. It has no cash value, cannot be redeemed, withdrawn or transferred outside VERTEX, and is not cryptocurrency or an investment asset. Every account starts with 10,000 VXC.
- Can I withdraw or convert VXC?
- No. VXC has no cash redemption value and can never be redeemed, withdrawn, sold or transferred outside VERTEX.
- How do I change my username or avatar?
- Both are in Account settings on your profile.
- How do I delete my account?
- Self-service deletion is being finalised. Until it ships, send a deletion request through the contact section on this page and we will remove your account and associated game data.
Deleting your account
You can ask us to delete your VERTEX account and the game data attached to it — profile, predictions, VXC balance, progression and notifications. Self-service deletion from Account settings is being finalised; until then, send a deletion request through the contact section below. VXC has no cash redemption value and cannot be converted.
Contact
Our public support address is being set up and will be published here before launch.
When you contact us, include your username and the build reference dev.